FAQS
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Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
Products & Materials
What materials are your beads made from?
Our bead collections feature a variety of materials, including acrylic, glass, and glass-glazed beads. Some designs also include electroplated alloy charms and decorative findings. Please refer to each product description for specific material details.
Are the beads suitable for beginners?
Absolutely! Our mixed bead collections are perfect for beginners and experienced crafters alike. With a variety of colors, shapes, and styles in one pack, you can easily start exploring your creativity.
Will I receive exactly the same beads shown in the photos?
Our mixed bead packs contain randomly assorted styles, so the exact combination of beads and charms may vary from the product photos. Each pack is a little surprise, filled with creative possibilities!
Can I choose specific beads or charms in a mixed pack?
Our mixed bead packs are pre-assorted, so individual beads and charms cannot be selected unless otherwise stated on the product page. This makes every pack a unique combination to explore.
DIY & Jewelry Making
What can I make with your beads and charms?
The possibilities are endless! Our beads and charms are great for making bracelets, necklaces, phone charms, bag charms, keychains, and other handmade accessories. Mix and match your favorites to create something uniquely yours.
Do I need any additional tools or supplies?
Our mixed bead packs offer a convenient selection of beads and decorative charms. Depending on your project, you may also need string, elastic cord, clasps, pliers, or other jewelry-making tools. Please check the product description to see what's included.
Are the beads easy to thread?
Our beads are designed with smooth surfaces and carefully finished holes to make threading easier. Since bead sizes and hole diameters vary by style, we recommend choosing a suitable cord or thread for your project.
Orders & Shipping
How can I track my order?
Once your order has shipped, you'll receive a shipping confirmation email with tracking information, if tracking is available for your shipping method. You can use the provided details to follow your delivery.
How long does shipping take?
Delivery times depend on your location and the shipping method selected at checkout. Estimated shipping information will be provided during checkout where available. Please note that delivery times may vary due to carrier operations or customs processing.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible with your order number. We'll do our best to help, but changes or cancellations may not be possible once your order has been processed or shipped.
Care & Maintenance
How should I care for my beads and charms?
To keep your beads and charms looking beautiful, avoid prolonged exposure to water, perfume, harsh chemicals, and direct sunlight. Gently wipe them with a soft, dry cloth and store them in a cool, dry place when not in use.
Will the colors of the beads or metal charms fade?
Our beads and electroplated charms are made with attention to color and finish. However, natural wear may occur over time, especially with frequent exposure to moisture, friction, or chemicals. Proper care can help maintain their appearance.
